| 000 | 00863cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 2941609 | ||
| 003 | OSt | ||
| 005 | 20190421120931.0 | ||
| 008 | 900306s1991 nyua b 001 0 eng | ||
| 010 | _a 90005797 | ||
| 020 |
_a0070061890 : _c$19.95 |
||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.B57 1991 |
| 082 | 0 | 0 |
_a658.8 / BLM _220 |
| 100 | 1 | _aBlumberg, Donald F. | |
| 245 | 1 | 0 |
_aManaging service as a strategic profit center / _cDonald F. Blumberg. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc1991. |
||
| 300 |
_avii, 232 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes Index | ||
| 504 | _aIncludes bibliographical references (p. 226) and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aStrategic planning. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c5980 _d5980 |
||