| 000 | 00600nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 151213s9999 xx 000 0 und d | ||
| 020 | _a978-0-07-070099-4 | ||
| 082 |
_a658.8 _b658.8 |
||
| 100 | _aValarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit | ||
| 245 |
_aServices Marketing _cValarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit |
||
| 250 | _a5th | ||
| 260 |
_aNew York _bMcGrawHill. _c2011 |
||
| 300 | _a10829 p. | ||
| 650 | _aMarketing | ||
| 650 | _aMarketing | ||
| 700 | _aValarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit | ||
| 999 |
_c4906 _d4906 |
||