| 000 | 00579nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 151213s9999 xx 000 0 und d | ||
| 020 | _a007-124496-4 | ||
| 100 | _aValanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler | ||
| 245 |
_aService Marketing, Integrating Customer Focus Aurens The Firm _cValanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler |
||
| 250 | _a4th | ||
| 260 |
_aNew York _bMc Graw Hill _c2006 |
||
| 300 | _a4978 p. | ||
| 650 | _aMarketing | ||
| 650 | _aMarketing | ||
| 700 | _aValanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler | ||
| 999 |
_c3105 _d3105 |
||