000 00442nam a2200145Ia 4500
008 151213s9999 xx 000 0 und d
100 _aAlon Dutka
245 _aAMA Hand Book for Customer Satisfaction a Complete Guide to Research Planing & Implementation
_cAlon Dutka
260 _aGncalnwood illi
_bNTC Publication
_c1994
300 _a2832 p.
650 _aMarketing
650 _aMarketing
700 _aAlon Dutka
999 _c1942
_d1942