| 000 | 00405nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 151213s9999 xx 000 0 und d | ||
| 100 | _aRichard Norman | ||
| 245 |
_aService Management : Strategy & Leadership in Service Business _cRichard Norman |
||
| 260 |
_aNew York _bJon wiky _c1984 |
||
| 300 | _a2622 p. | ||
| 650 | _aManagement | ||
| 650 | _aManagement | ||
| 700 | _aRichard Norman | ||
| 999 |
_c1738 _d1738 |
||