TY - BOOK AU - Srinivasan, R. TI - Service Marketing: The Indian Context SN - 9788120350342 U1 - 658.854/ Sr34s/ 2023 PY - 2023/// CY - Delhi PB - PHI Learning Private Limited KW - Marketing N1 - Includes Index; Understanding Services, Service and Economy of a country, Issue in Marketing of Services, Consumer Decision Process and Ethical Issues, Service Delivery Process ER -