Blumberg, Donald F. <br/>
Managing service as a strategic profit center / 
Donald F. Blumberg. 
 - New York :  McGraw-Hill,  c1991. 
 - vii, 232 p. :  ill. ;  24 cm. 
<br/><br/> Includes Index 
<br/><br/>Includes bibliographical references (p. 226) and index. 
<br/><br/><label>ISBN: </label>0070061890 :  $19.95 
<br/><br/><label>LCCN: </label>90005797  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Strategic planning.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B57 1991 
<br/><br/><label>Dewey Class. No.: </label>658.8 / BLM