Zeithaml, Valarie A . <br/>
Services Marketing: 
Zeithaml Valarie A . 
 - 5th 
 - New Delhi  Mc Grow Hill  c2011 
 - xxvii, 763p. :  ill, Graph, Chart, Maps ; 24cm. 
<br/><br/> Includes Index. 
<br/><br/><label>ISBN: </label>9780070700994 
<br/><br/><label>Subjects--Personal Names: </label><br/>Bitner, Mary Jo <br/>Pandit, Ajay<br/>Gremler, D Dwayne
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing 
<br/><br/><label>Dewey Class. No.: </label>658.8/ Z372s/ 2011