TY  - BOOK
AU  - Valarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit
AU  - Valarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit
TI  - Services Marketing 
SN  - 978-0-07-070099-4
U1  - 658.8 
PY  - 2011///
CY  - New York
PB  - McGrawHill.
KW  - Marketing
ER  -