Valarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit Services Marketing Valarie A.Zeithaml, Mary Jo Bitner, Dugyne D.Gremler, Ajay pandit - 5th - New York McGrawHill. 2011 - 10829 p. ISBN: 978-0-07-070099-4 Subjects--Topical Terms: MarketingMarketing Dewey Class. No.: 658.8 / 658.8