Valanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler <br/>
Service Marketing, Integrating Customer Focus Aurens The Firm 
Valanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler 
 - 4th 
 - New York  Mc Graw Hill  2006 
 - 4978 p. 
<br/><br/><label>ISBN: </label>007-124496-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing<br/>Marketing