Managing service as a strategic profit center / Donald F. Blumberg.
Material type:
TextPublisher: New York : McGraw-Hill, c1991Description: vii, 232 p. : ill. ; 24 cmISBN: 0070061890 :Subject(s): Customer services -- Management | Strategic planningDDC classification: 658.8 / BLM LOC classification: HF5415.5 | .B57 1991
| Item type | Current location | Home library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|---|
Books
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Bangladesh University of Business and Technology Library Marketing Stacks | Bangladesh University of Business and Technology Library | Non-fiction | 658.8 / BLM (Browse shelf) | 1 | Not For Loan | BUBTL-20032642 |
Total holds: 0
Includes Index
Includes bibliographical references (p. 226) and index.
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