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Valanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler
Service Marketing, Integrating Customer Focus Aurens The Firm Valanie A, zeithaml,. Mary Jo Bitner , Dwayne D. Gremler - 4th - New York Mc Graw Hill 2006 - 4978 p.

ISBN: 007-124496-4

Subjects--Topical Terms:
Marketing
Marketing

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